About Us

About Us

At Neu Care Pty Ltd we pride ourselves on the personal, client focused and high-quality service that we provide. We follow the National Disability Service Standards and maintain excellent results for both you and for us. Our disability services have been formed from these standards, therefore we believe it is not only important to tailor our services to meet your needs but to provide the highest quality services in cooperation with those standards so you can truly get the most from our community.
At Neu Care, we aim to make a difference in the lives of those with disability and to make life easier, fairer and to get people involved and participating within their own communities.We will endeavour to give you a personal and individualised experience and treat you with respect in line with the NDIS Quality and Safety Standards. With your help we can continuously work to improve our services to meet your needs and goals.

Our Mission

Our Mission is to provide quality, sustainable and flexible services that uphold human rights and create opportunities and empowering individuals to live the life they choose.
  • Respect – We will listen to you and hear what you have to say and encourage independence and respect your decisions, opinions, and views.

  • Honesty – We will be trustworthy, truthful and keep our promise to you whilst always provide the highest quality service.

  • Confidentiality – We believe privacy and confidentially is of utmost importance for you and the organisation.

Our Vision

Our Vision is for people with a disability to experience first class support that translates into positive changes in their world. Participants, carers and their families will be treated with respect and dignity whilst having control over the services they receive, whilst participation in the community.

  • Privacy and Dignity

    Statement of purpose

    Neu Care values and respects the privacy, confidentiality and dignity of our participants and their families, as well as our staff. We collect, use protect and release Personal Information in full compliance with relevant State and Federal privacy legislation. Neu Care will only collect information necessary for safe and effective service delivery. We will only use information for the purpose it was collected and secure it safely. When we collect your information, we will explain why we are collecting the information and how we plan to use it. We will only take photos or videos of you with your full and voluntary consent. Information about you will only be released to other people or services with your informed consent, in an emergency, or where such disclosure is required or authorised by law. You may access the information we hold about you, including to update or correct it, subject to certain exceptions. If you wish to access your information, please speak to a staff member.We understand that your privacy is important to you. The following information outlines how we protect your privacy, confidentiality and manage your personal information.Before we collect personal information, we take reasonable steps to ensure that you know what the information is for. We will not use personal Information for another purpose unless:
    • It is related to the original collection purpose
    • We believe it necessary to reduce or prevent a serious or imminent threat to an individual’s life, health or safety
    • There is a serious threat to public health or public safety
    • The information relates to existing or anticipated legal dispute resolutions proceedings between SDA Options and the individual
    • It is required or specifically authorised by law, or required for the prevention, detection, investigation, prosecution or punishment of criminal offences or breaches of law.

  • Privacy and Dignity

    Your personal information is used to:

    • Provide information about our organisation, services and supports
    • Process employment applications and provide offers of work
    • Process service applications and service requests
    • Send details about our activities, research or events
    • Undertake research or conduct surveys
    • Invite you to participate in our activities
    • Administer and manage our services and supports
    • Process payments
    • Answer enquiries and deliver services
    • Provide services in line with client requests
    • Meet quality service requirements
    • Resolve complaints and other issues
    • Meet the regulatory requirements to operate
    • Report to funding and government agencies

  • Privacy and Dignity

    Advocacy:

    Neu Care fully supports your right to have an independent advocate support you in your interactions with us. If you’d like help finding an independent advocate, speak to one of our staff. Alternatively, you can use the https://disabilityadvocacyfinder.dss.gov.au/disability/ndap/ to find either in your local area or Nationally organisation.

You can get in touch with us any day

of the working week.

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