About NDIS | Neu Care Pty

NDIS Disability Standards
Standard 1
RightsAnd at Neu Care it is important to us that you know and understand your rights, so we are here to support you and to provide encouragement, guidance and assistRance in any choices that you make.People with a disability have the right to respect, dignity and to full participation in society. You will receive a service that allows you to maximize your choices for social participation and culture.
Inclusion.We respect your right to privacy and confidentiality of any personal information and records and will uphold your right to make decisions including medical treatment or other interventions.It is also your right for capacity building, and we will assist you to do so whilst ensuring that you are treated fairly and independently.We welcome your right to talk freely and express your thoughts, opinions, and choices. Neu Care will listen to you and support the choices you make, and we will include your family and carers when you want them to be included.
Your Rights Neu Care respects and fully commits to upholding the rights of all people, including those with disabilities. We are also committed to ensuring you are aware of your rights and responsibilities and are supported to exercise them. In supporting you to exercise your rights, we must comply with the United Nations Universal Declaration of Human Rights, United Nations Convention on the Rights of Persons with Disabilities, National Disability Insurance Scheme Act 2013 and NDIS Practice Standards (2018).
NDIS Disability Standards
Standard 2
Participation and InclusionAt Neu Care we are committed to helping participants understand their rights, one of which is being a valued member of their community. We will provide any assistance needed for everyone to participate actively and meaningfully and we can develop connections within the community to help you to do this.We want you to make the most of the disability service and to not only to take part but feel included as a valued member and it is your right to decide when and how to do this. As well as it being your right to decide when and how you have contact with your family and friends. We promise to work with you, your family and carers if you choose so, as well as with organisations within the community if that is what will help you.At Neu Care we will respect your cultural and religious background and understand the needs and requirements that may come with it.
“ Inclusion is your right and make you feel valued as a member of the community “
NDIS Disability Standards
Standard 3
Individual OutcomesAt Neu Care you can make your own choices about what you want to do and set your own goals. We will support the choices you make and will be there every step of the way to help you work towards those goals in the way that you want to. By working with you independently we can assist you in reaching your goals and we will offer guidance and help you to recognise your strengths and weaknesses so you may learn and develop skills to help achieve those goals and set even more. We will respect your right to seek support from others, whether that is your family, friends or an advocate of your choice or any organisation.At Neu Care we will work fairly with you as an individual irrespective of age, gender, cultural background, or sexuality.
“We can assist you in reaching your goals and help you recognise your strengths”
NDIS Disability Standards
Standard 4
Feedback & ComplaintsIt is important to us that you feel free to tell us what you think about the services we offer, and we promise to listen to you. It is your right to share your thoughts and opinions on anything related to the services we offer. Your feedback, whether is good or bad can only help us to improve your services and we welcome it, without discrimination or negative consequences.We will keep you informed throughout the complaints process. Inform you of the outcome and the reasons behind it. We are therefore prepared to change the way things work in order to continuously improve our services.

" We are here to support you, provide encouragement and assist you in any choices that you make ”
NDIS Disability Standards
Standard 5
Service Access You have every right to seek and find the service you need and have access to the support you require fairly and equally.Feel free to ask about using any services and if not available, the reasons why will be explained clearly to you. We understand that everyone communicates in different ways we have a variety of ways that we can communicate with us safely, without discrimination and in strict confidence. We will be here to assist anyone enquiring about our services, with support and advice if needed or a referral to an alternative service if required.
NDIS Disability Standards
Standard 6
Service Management As a community focussed organisation, we will always endeavour to meet service standards and maintain excellent service management by working closely with our clients to strengthen our systems and to ensure positive outcomes form any problems that may arise. We believe excellent staff and training, continuous improvement of services from your feedback, good working processes and excellent communication between the team and clients are all key to our service management. Being responsive to your feedback as well as the opinions of other people with disabilities, families, and carers, this can help us to continuously improve our programs and maintain the right-quality service that we offer.At Neu Care we have a board comprised of people who possess the skills and experience to fulfil the company’s responsibilities and who monitor the effectiveness of the organisation’s governance, policies and practises and makes changes as needed.

“We believe in creating opportunities and providing the support and guidance to those who need it to become a valued member of their community in the way they choose “

NDIS Disability Standards
Rights and Responsibilities
You have the right to access supports that:
Promote, uphold and respect your legal and human rights
Respect your culture, diversity, values and beliefs
Respect and protect your dignity and right to privacy
Are free from violence, abuse, neglect, exploitation or discrimination; and
Allow you to exercise informed choice and control.
Tell you about and uphold your rights
Provide supports in a way that promotes, upholds and respects your rights to freedom of expression, self-determination and decision-making
Support you to make informed choices, exercise control and maximise your independence in relation to the supports we provide
Respect your autonomy, including your right to intimacy and sexual expression.
Provide you sufficient time to consider and review your support options and seek advice if required, at any stage of our service delivery
Support you to access an advocate (including an independent advocate) of your choosing
Support you to engage with your family, friends and chosen community in the ways you want to
Treat you with fairly, with courtesy, dignity and respect and without discrimination;
Give you information about our services and associated costs, as well as other support options, within and outside Neu Care.
Involve you in decisions about your supports, as well as our programs and policies.

Provide services that consider and respect your lifestyle, cultural, linguistic and religious background and preferences
Protect your personal information and only use it for the right reasons
Support you to provide us with feedback on our service, including complaints
Promptly address enquiries and complaints about the supports you are receiving
Support you to connect with other services, including advocates, interpreters and translators, if needed
Support you to have a person to speak on your behalf for any purpose; and
Provide safe and appropriate services that are culturally relevant and support your needs and goals.
NDIS Disability Standards
As our Participant we ask that you:
Provide us with information that will help us to best support you
Tell us if things change or you cannot keep an appointment or commitment
Act respectfully and safely towards other people using the service, and towards our staff;
Provide us with feedback about our service and how we can improve;
Promptly pay the agreed fees associated with your services; and
Tell us as early as possible if our services are not required.

Ways we do this include:
Delivering services in a way that respects individuals’ personal, gender, sexual, cultural, religious, or spiritual identity;
Employing and developing a diverse and culturally competent workforce;
Working collaboratively with disability-specific, mainstream, Aboriginal and Torres Strait Islander and Culturally and Linguistically Diverse services to support holistic service delivery; and
Using a strengths-based approach to identify individual participant needs and life goals, particularly in relation to recognising the importance of family, extended family, kinship, cultural, spiritual, language and community ties.